Refunds and Returns Policy
Effective Date: June 25, 2024
At Montanera Digital Presence LLC, we strive to provide the highest quality digital marketing services to our clients. We understand that there may be circumstances where a refund is necessary. This Refunds and Returns Policy outlines the process, conditions, and timeframes for refunds on our services.
1. Services Covered
This policy applies to all digital marketing services provided by Montanera Digital Presence LLC, including but not limited to web design, SEO, content marketing, social media marketing, and email marketing.
2. Refund Conditions
Refunds are only available under the following conditions:
- If the service delivered does not meet the terms outlined in the service agreement.
- If the client cancels the service within the cooling-off period as specified in their service agreement.
- If there are technical issues that prevent us from delivering the service, and these issues cannot be resolved within a reasonable timeframe.
3. Cooling-Off Period
Clients may cancel their service within 14 days of the service commencement date to be eligible for a full refund, provided no significant work has been completed. If work has begun, a prorated refund may be issued based on the work completed up to the point of cancellation.
4. How to Initiate a Refund
To initiate a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with the subject line “Refund Request.”
- Provide Details: Include your name, contact information, service details, and the reason for the refund request.
- Await Response: Our customer support team will review your request and respond within 5 business days.
5. Refund Process
Once your refund request is approved:
- We will process the refund to your original payment method within 10 business days.
- You will receive a confirmation email once the refund has been processed.
6. Fees and Costs
- No fees are charged for processing a refund request.
- If a refund is issued for services already rendered, the amount will be prorated based on the work completed up to the point of cancellation.
7. Non-Refundable Services
The following services are non-refundable:
- Any one-time setup fees or consultation fees.
- Custom services where significant work has already been completed.
8. Contact Information
For any questions or concerns about our Refunds and Returns Policy, please contact us:
- Email: [email protected]
- Address: PO BOX 4134, Concord, NH 03302
9. Amendments to This Policy
Montanera Digital Presence LLC reserves the right to amend this Refunds and Returns Policy at any time. Any changes will be posted on our website with an updated effective date.
10. Fairness and Transparency
We aim to be fair and transparent with our refund policy. If you feel that your refund request has not been handled fairly, please contact our customer support team to discuss further.
We hope this policy is clear and helpful. If you have any questions or need further assistance, please do not hesitate to reach out to us. Thank you for choosing Montanera Digital Presence LLC for your digital marketing needs.